Changed your mind? We get it.

Bracelets

Return or exchange any unworn bracelet within 7 days of delivery. It needs to come back in its original box and pouch, with the tags on.

Earrings

For hygiene, earrings can't be returned once they have been tried on. Unworn earrings in their sealed pouch can be exchanged within 7 days of delivery.

Damaged, faulty or not what you ordered

Tell us within 48 hours of delivery, with a photo or your unboxing video, and we will replace it or refund you in full, including shipping. This applies to every piece, earrings included.

How to start a return

Email or WhatsApp us your order number and what you would like to do. We will send you the return address and, within India, arrange a pickup.

Refunds

Once the piece reaches us and passes a quick check, we refund to your original payment method within 7 working days. Original shipping charges are refunded only for damaged or incorrect items. Outside India, return shipping is paid by you unless the piece arrived damaged or incorrect, and duties already paid on your behalf can't be refunded.

Muse Club stamps

Stamps earned on a returned piece are removed. A free 11th piece can be exchanged, but not refunded.

Questions

• Business: Praxis Pro Enterprises Private Limited (trading as House of Praxis)
• Registered address: 704, 7th Floor, Palm Court, Mehrauli-Gurugram Road, Sector 16, Gurugram, Haryana 122007, India
• GSTIN: 06AARCP3215C1ZN
• Email: foundersoffice@houseofpraxis.london
• WhatsApp: +91 91360 92304
• Grievance officer: Anushree, Founder, reachable at the email above. We acknowledge complaints within 48 hours and resolve them within a week.